Resorts World Genting (RWG) had to act quickly to ensure that COVID-19 didn’t – and hopefully won’t – make an unwanted appearance at its mountaintop address. So how is the resort keeping things safe? Read on to see the lengths RWG has gone to in order to keep the risks associated with the pandemic at bay.
Assessment Of Returning Employees
The fact that RWG is magnetic enough to pull in a constant flow of visitors who zoom up to enjoy its many attractions is not surprising news, but some may not know that there are thousands of employees staying on the premises as well.
During the Movement Control Order (MCO) from mid-March 2020, the resort closed its doors to the public, doors which were then reopened last month as the Recovery MCO came into effect. In the time of the MCO, a large percentage of RWG personnel who usually stay at the resort left to return to their hometowns. In preparation of when they came back to work, the resort introduced several in-depth precautionary steps.
To mitigate the chances of a returning employee bringing the virus back with them, the resort had come up with a number of protocols. “Firstly, employees could not come back unless we had invited them to do so, as there would be too many returning at a given time. We split them into dozens of batches, and they had to complete a self-declaration form to assess their health risk,” says Vice President of Human Resources Tan Kim Lian.
Vice President of Human Resources Tan Kim Lian
Once they arrived on site, they underwent a thorough screening process before they were allowed into the resort. This included comprehensive sanitising of the employees and their baggage, temperature and blood oxygen level checking, and medical testing (PCR or Antibody Test). The employees were also briefed on quarantine details, and given hygiene packs. All of these measures were done to drastically reduce the odds of COVID-19 rearing its face at RWG and to provide an added peace of mind.
Check out the video below to see all the processes that awaited RWG employees returning to the resort after the MCO.
StaySafe Promise – Skytropolis & Sky VR
RWG as a whole has invested much thought and numerous resources into how to instil anti-COVID-19 standards when it reopened on 19 June 2020, the most obvious of which are the familiar MySejahtera app check-ins and temperature checks at key entry points and hand sanitisers that visitors can encounter at regular intervals. These RWG StaySafe measures are applied throughout the resort.
Attractions at Skytropolis now feature social distancing seating
As RWG accepts more and more visitors after reopening, two of its many stars, Skytropolis and Sky VR, are seeing more foot traffic, and the resort has taken several added steps to subtly integrate social distancing and cleaning activities without infringing on visitors’ fun and comfort.
“We manage social distancing by placing markers on the floor to indicate where to stand so everyone’s a metre apart, and the capacity of attractions are reduced as well – every other seat is unavailable on some rides so you don’t sit next to a stranger,” details Vice President – Acting Assistant Head of Theme Park Gregory John Pearn.
Vice President – Acting Assistant Head of Theme Park Gregory John Pearn
“We are also limiting the number of tickets sold so we don’t have a crowded environment. Meanwhile, we have intensified our cleaning regime so that each attraction is cleaned every hour, which is above and beyond what recommended SOPs ask for. Escalator handrails, turnstiles, ticket kiosks and other areas which may pose cross-contamination risks are also cleaned regularly.”
Hourly cleaning of each ride is now part of Skytropolis’ safety measures, while markings on the floor help with social distancing
Over at Sky VR, it’s a similar story. Vice President of Theme Park Marketing, Entertainment and Retail Sanjay Nadarajah explains, “At Sky VR or the other VR attractions here, it is more of an intimate experience as you will have to wear goggles or hold a prop in your hands to interact with the games. These ‘high touch points’ will be cleaned after every use, something that was already practised before COVID-19 came into the picture.
Vice President of Theme Park Marketing, Entertainment and Retail Sanjay Nadarajah
“The seats (which feature cinema-style social distancing), bars, railings and the like which also come into contact with visitors will be cleaned periodically depending on how busy a particular time of day is. We also now group visitors in so-called bubbles as suggested by the government, for instance putting family members into a ride or game together.”
Social distancing is clearly present in seating arrangements at Sky VR, and frequently touched equipment is cleaned after every use
For more information on RWG’s StaySafe Promise, click here.
First World Hotel’s New Digital Key
RWG’s First World Hotel, which with over 7,300 rooms is the world’s largest hotel, has introduced the Digital Key initiative instead of magnetic key cards to make it a bit safer and more convenient for guests to enter their rooms.
Assistant Front Office Manager of First World Hotel Amiruddin Abd Rahim explains, “Using the Resorts World Genting mobile app, guests can check in and then unlock their room door using their mobile devices.
Assistant Front Office Manager of First World Hotel Amiruddin Abd Rahim
“After performing all the checking-in confirmation steps, guests can proceed to special counters at the front desk to scan their QR code and verify their MyKad details, before activating the digital key. Subsequently, they can head to their room and unlock the door by holding their mobile device near the handle and tapping the unlock command on the app. The door will then unlock using Bluetooth technology.”
With the Digital Key, guests can simply unlock their room door with a tap on their phone
Currently, this feature is only available to Genting Rewards members and only for First World Hotel. For more information and FAQs about the Digital Key, click here.
With the StaySafe Promise, visitors to the highland resort can check their worries at sea level and let their hair down – while playing their part by embracing the new measures!
Scroll down to view more photos of The Void, Skytropolis, Sky VR, and First World Hotel taken during Vision KL’s recent visit to RWG.
Click here for a sweeping take of what RWG has to offer, although bear in mind that certain details in the linked article may no longer be accurate or available in the current circumstances. Please reach out to RWG for the latest information on their offerings.
Resorts World Genting
TEL 03 6101 1118