In a bid to help airport retailers overcome the hardships brought on by Covid-19, Malaysia Airports has launched shopMYairports, an exclusive travel-retail ecommerce platform that allows the public to purchase duty-free products and have it delivered home.
Part of the Airports 4.0 plan that aims to enhance the passenger experience, particularly in regards to retail, the platform will help facilitate business recovery and is expected to contribute at least 10% in retail sales across the airports.
Minister of Transport Malaysia, Datuk Seri Ir. Dr Wee Ka Siong (centre) alongside (from left) Malaysia Airports Group CEO Dato’ Mohd Shukrie Mohd Salleh, Ministry of Transport Secretary-General Datuk Isham Ishak, Malaysia Airports Chairman Dato’ Seri Diraja Dr Zambry Abd Kadir and General Manager Commercial Business Hani Ezra Hussin
“The launch of shopMYairports is an important step in our journey to make our airports future-ready. As Malaysia’s main airport operator, we have to ensure that we remain agile and relevant while navigating within a fast-changing consumer landscape,” said Malaysia Airports Group CEO Dato’ Mohd Shukrie Mohd Salleh at the launch event recently.
He added: “Despite the aggressive cost-containment measures taken by Malaysia Airports to mitigate the impact on our own business, we feel that it is important to stretch the Ringgit further in order to extend a helping hand to our partners so that we can all recover together and take advantage of any potential for future growths.”
Malaysia’ Airports retailers including Eraman, Heinemann, Karyaneka, Nooodles, Retail One, Sama-Sama Hotel, and Sprint-Cass will all have a presence on the platform, allowing users to browse the full range of products offered at the airport.
Down the road, a ‘Click and Collect’ service will also be introduced, enabling travellers to buy online and collect at designated counters when they arrive. Taking this one step further, a concierge service will enable purchases to be delivered directly to the gate or even in-flight, direct to the shopper’s seat.
Currently, the platform accepts payment methods including debit card, Visa, Mastercard, Alipay and Union Pay and will be expanding to many other payment methods soon. Meanwhile, spend a minimum of RM300 on the digital platform right now, and get free delivery – this for a limited time only!